Tahnya Nolet (ABN 23 918 708 641) provides services of babysitting, meal delivery, housekeeping/cleaning, mother's helper and postpartum doula services. Any and all engagement with both this site and any services is subject to all of the following terms and conditions. By engaging this site and the services of Tahnya Nolet, consumer/client agrees to all of these terms and conditions.
Tahnya Nolet reserves the right to update, change or replace any or all parts of these Terms and Conditions at any time. Continued access to these Terms and Conditions are the responsibility of the client/consumer to ensure up-to-date understanding of the Terms and Conditions.
1. FEES
1.1 All prices are in Australian Dollars (AUD).
1.2 In booking a session with Tahnya Nolet services, the client/s agrees to pay the full amount of fees incurred from service within the specified time frame of 7 days. Payment plans are available when discussed in advance of payment being due.
1.3 A late fee of 5% of the total invoice of fees due for the services rendered will be added to what is owed for every 7 days that payment is late (e.g if the invoice is for $80.00, and payment is made 8 days after services rendered, $84.00 will be owing). The 5% late fees are compounding (e.g if the original invoice is $80 and payment is not made within 7 days then it is $84 is owing, then if payment is still not made for 14+ days , the 5% late fee is added to $84, not the original $80 owing).
1.4 Payment may be made via direct deposit as displayed on invoice, PayID, or cash.
5 Fees are different for each service accessed, as listed below;
1.5.1 Babysitting/Nannying
1.5.1.2 Day rates MON-SAT: 6am – 9pm: $35.00 per hour
1.5.1.3 Overnight rates and SUN: $45.00 per hour
1.5.1.4 Public Holiday Rates: $60.00 per hour
1.5.2 Cleaning/Housekeeping/In-Home Cooking Sessions
1.5.2.1 Day rates MON – SAT: 8am – 3pm: $40.00 per hour
1.5.2.3 Unavailable SUN and Public Holidays
1.5.3 Meal Delivery
1.5.3.1 Within 5 minutes of Queen Road Lilydale 3140: free.
1.5.3.2 Within 5-15 minutes of Queen Road Lilydale 3140: $5.00
1.5.3.3 Within15-25 minutes of Queen Road Lilydale 3140: $7.50
1.5.3.4 Within 25 – 35 minutes of Queen Road Lilydale 3140: $10.00
1.5.3.5 Over 35 minutes from Queen Road Lilydale: $5.00 for every extra 5 minutes.
1.5.3.6 Unsuccessful delivery fee of additional charge of $15.00 – see DELIVERY policy.
1.5.4 Doula Services
1.5.4.1 Flat fee of $50.00 per hour MON – SUN all hours.
1.5.4.2 Where a client/consumer has financial issues and they have informed Tahnya Nolet services of them, payment plans may be formulated.
2. CANCELLATIONS
2.1 As much notice as possible should be given for a cancellation of any session type. Notice of 24 hours or less incurs a 50% of the total cost of the session fee, unless a medical certificate is provided.
2.2 If Tahnya Nolet attends the session, and there is symptoms of illness in the household from any members within the household, the full fee for that session must be paid, and Tahnya Nolet will not work the session, leaving as soon as illness is recognised.
2.3 Tahnya Nolet may cancel a session due to personal injury, illness or severe weather warnings with as timely as possible notification. Where Tahnya Nolet cancels a session, no payment will be due, and a make-up session will be offered where there is availability if any. If payment has already been made for that session, it may be refunded or applied to future service.
3. RETAINERS
3.1 Retainer fees apply to doula packages and meal delivery. All other services – cleaning/housekeeping and babysitting - require payment within 7 days of service.
3.2 A session of doula services or order of meal delivery with Tahnya Nolet is not booked until 50% of the total cost of the session or meal order is paid. This fee is a non refundable retainer that comes off of the total costs of services rendered. If for any reason services are no longer to be rendered, the retainer is not refunded.
3.3 Once the retainer is paid, the session or meal delivery is booked, and the other 50% of the total cost of the session or meal order is required within 7 days of meal delivery or within 7 days of final session. For payments made outside of the 7 days, late fees apply of 5% of total cost per 7 days that the payment is late.
4. ILLNESS
4.1 For any booked session, client/s must inform Tahnya Nolet of any illness within the household prior to attendance. Tahnya Nolet will not attend the household where illness is present. Non-attendance for illness includes not attending for 48/72 hours (depending on symptoms) following the cessation of the following symptoms: Fever, diarrhoea, vomiting, nausea, coughing, blistering/crusting rash to mouth/hands, undiagnosed rash, green snot, or symptoms of any contagious or communicable disease.
4.2 In the event that Tahnya Nolet or any of her household members has any symptoms of illness, Tahnya Nolet will inform the client/s as soon as practicable to discuss preference by client/s to attend the session or cancel.
5. CONTRACTS
5.1 A contract must be signed by both the client/consumer and Tahnya Nolet prior to any first session with Tahnya Nolet services. This can be done at the beginning of the first session if client/consumer is unable to print and sign prior to the beginning of the first session.
6. WAIVERS
6.1 In booking a session with Tahnya Nolet services, the client/s agree to the following:
6.2 Client/s agree that during a babysitting session, in the case of accident, illness or injury, Tahnya Nolet will attempt to contact the parent/guardians/emergency contacts outlines, and where they cannot be contacted medical care and / or ambulance services may be sought and given to the child, and that the client/s agree to meet any cost incurred.
6.3 For all session types, client/s agree to release and to indemnify and hold harmless Tahnya Nolet any and all loss, claim, injury, sickness, damage or liability pertaining to the babysitting undertaken to the fullest extent permitted by law.
6.4 For all session types, client/s acknowledge that all information provided by them will be held confidential by Tahnya Nolet, and is accurate, and will be updated to Tahnya Nolet as soon as practicable with any changes.
7. DISPUTE RESOLUTION
7.1 Where services rendered are deemed unsatisfactory by the client/s, Tahnya Nolet strongly encourages contact be made to seek resolution at tahnyanoletmh@outlook.com.
7.2 Tahnya Nolet is open to reasonable requests, such as refund or rescheduling where reasonable evidence that described service was not provided satisfactorily within the limits set at commencement of service provided via contract and verbal communication, in an attempt to resolve disputes without litigation.
8. MEALS
8.1 In purchasing meals, clients/consumers agree to release and to indemnify and hold harmless Tahnya Nolet any and all loss, claim, injury, sickness, damage or liability pertaining to the meals cooked and consumed to the fullest extent permitted by law for as a result of consuming the meals.
8.2 Any allergens and intolerances are to be disclosed by client/consumer to Tahnya Nolet prior to meals being cooked or delivered. Tahnya Nolet endeavours to take every precaution using current health and safety advice for safe food handling and preparation to reduce possibility of cross contamination, however there is no guarantee that cross contamination of allergens or substances of intolerance will not occur.
8.3 Tahnya Nolet services uses strict policy and guidelines for health and safety in regards to food preparation, including but not limited to cleaning and sanitising, food handling safety skills and knowledge, safe food temperature/processing/storage, food labeling, allergens, delivery and food recall.
8.4 Tahnya Nolet keeps Food Safety Supervisor Certificate Level One and Two up to date as per Yarra Ranges Council guidelines for home-based food retailer, and adheres to the food safety precautions taught within this course.
8.5 Tahnya Nolet keeps Certificate of Registration of a Food Premises up to date for a Class 2 Home Based Retailer.
8.6 Tahnya Nolet services home-cooks meals from locally procured in-date items, immediately portions the meals into size for sale, and rapid freezes to be reheated by client/consumer within 3 months of date of preparation. Tahnya Nolet services cooks snacks with accurate pantry or fridge expiry dates.
8.7 Tahnya Nolet does not prepare meals for sale when unwell with any gastro type symptoms or respiratory symptoms such as fever and coughing, for 72 hours following cessation of symptoms. The client/consumer understands that should this occur, a delay in expected delivery of ordered items may occur.
8.8 By creating an order with Tahnya Nolet services for any food products, the client/consumer agrees to enter into an agreement with Tahnya Nolet services to purchase the selected product.
8.9 Amendments to any orders may be done with timely communication directly with Tahnya Nolet, either by the form of communication used to create the order, or at tahnyanoletmh@outlook.com
9. REFUND POLICY
9.1 Where there is change of mind, Tahnya Nolet services does not offer a refund.
9.2 Where able to provide physical evidence of the product being defective, damaged or failing to comply with any guarantees in the Australian Consumer Law, the client/consumer can return the product for investigation. Notification of outcome will be communicated within 14 days. If product is deemed defective, a refund will be issued for that product.
9.3 Each request for a refund will be considered on an individual basis. If there is a reason other than change of mind, communication regarding the outcome of a refund request will be attended within 14 days of request submission received. You can request a refund by contacting tahnyanoletmh@outlook.com.
9.4 Refunds, returns or exchanges approved do not include delivery fees. Where delivery is necessary, all usual delivery fees apply as per Fees Policy.
9.5 Where refunds for services provided are requested, insurmountable evidence of services being unsatisfactorily rendered in accordance with the contract must be presented with request for the request to be considered.
9.6 Once a refund is approved, it may take up to 28 days from authorisation date to receive the funds in the nominated account.
10. SERVICE AVAILABILITY
10.1 All services provided by Tahnya Nolet are intended for within a 30 minute/28km radius of Lilydale 3140. Location of services to be rendered must be within these limits and must be checked prior to making a booking or order, and is the responsibility of the client/consumer.
11. YOUR STATUS
11.1 By booking a service or committing to an order with Tahnya Nolet, the client/consumer agrees that;
You are 18 years or older;
You are legally capable of entering into a binding contract;
You agree to all of the Terms and Conditions outlined on this site.
12. DELIVERY
12.1 Depending on delivery location, a minimum order value is set;
Within 5 minutes of Queen Road Lilydale 3140: No minimum.
Within 5-15 minutes of Queen Road Lilydale 3140: Minimum $45.00.
Within 15-25 minutes of Queen Road Lilydale 3140: Minimum $60.00
Within 25 – 35 minutes of Queen Road Lilydale 3140: Minimum $70.00
Over 35 minutes from Queen Road Lilydale: Minimum $120.00.
12.2 Delivery will only be made to a person who is able to transfer meals directly to appropriate storage (frozen meals to freezer). Orders will not be left unattended.
12.3 Time periods of delivery are agreed upon via chosen form of communication. It is the responsibility of the client/consumer to ensure that an able bodied person is at the location to transfer the meals to appropriate storage at the agreed upon time and date. If no one is at the location at the agreed upon time/date, delivery fees apply to both the unsuccessful delivery and subsequent delivery, with the additional charge of $15.00 for inconvenience, as outlined in FEES policy.
12.4 If an event occurs, such as illness, severe weather, road blocks or any other uncontrollable event, and the event results in a prevention or delay of nominated delivery time/date, Tahnya Nolet services will attempt to contact and update regarding this to the client/consumer as soon as practicable. Tahnya Nolet will not be held liable for any such delay, and will organise via preferred communication an alternative delivery time/date.
12.5 Once delivered, Tahnya Nolet services relinquishes all responsibility of the products to the client/consumer, and is no longer responsible or liable for any damage, spoilage or degeneration pertaining to the products.
13. GIFT VOUCHERS
13.1 Gift vouchers are available for purchase with conditions.
13.2 It is the responsibility of the client/consumer to ensure that gift vouchers are purchased for use within Tahnya Nolet service's service areas (within 30 minutes/28km of Lilydale 3140)
13.3 Gift vouchers have no expiry date, subject to Tahnya Nolet services functioning. Should Tahnya Nolet services cease to operate, gift vouchers are unable to be redeemed or refunded.
13.4 Gift vouchers are subject to Tahnya Nolet service's availability.
13.5 A gift voucher is subject to all of these Terms and Conditions listed on this site. The holder of the voucher is subject to all of these Terms and Conditions listed on this site. Once the voucher is gifted to the recipient, the recipient becomes subject to all of these Terms and Conditions listed on this site.
13.6 When a session is booked with payment intended as redemption of a gift voucher, there may be one cancellation without medical certificate by the client/consumer booking the session. If the session is re-booked, and cancelled a second time without medical certificate, the voucher is forfeited with no refund to the client/consumer who purchased the gift voucher, or to the recipient.
13.7 There are no refunds for gift vouchers purchased.
Privacy Policy
Tahnya Nolet is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.tahnyanolet-mothershelper.com.au, from your website, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Tahnya Nolet will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Tahnya Nolet
15a Queen Road, Lilydale 3140
0468994191